Shipping policy

Shipping Policy

Shop Lake Mohawk products are made to order and fulfilled through multiple production partners. Because of this, production and delivery times may vary by product, and orders containing multiple items may arrive in more than one shipment.

Order Processing

Most products are produced after your order is placed.

Production time varies depending on the product, production facility, order volume, and other fulfillment factors. Once your order has shipped, you will receive tracking information when available.

Please note that production time is separate from shipping transit time.

Estimated Delivery Times

Any shipping or delivery dates shown at checkout or elsewhere on the Shop Lake Mohawk website are estimates only and are not guaranteed.

Delivery times may be affected by:

production volume
carrier delays
weather
holidays
service disruptions
destination
customs processing, where applicable
other circumstances outside our reasonable control

We recommend placing time-sensitive orders with additional time to account for potential production or carrier delays.

Multiple Shipments

If you order multiple products, your order may arrive in separate packages and at different times.

Shop Lake Mohawk intentionally works with multiple production providers because we select products based on quality, material, fit, available colors, and the needs of each individual design rather than requiring every item to be produced through a single facility.

Receiving multiple packages does not necessarily mean that part of your order is missing.

Tracking

When tracking information is available, it will generally be sent to the email address associated with your order.

Tracking information may take some time to update after a shipping label is created.

If your order contains multiple shipments, you may receive separate tracking information for each package.

Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please review your address carefully before submitting your order.

If you notice an error after placing an order, contact us as soon as possible at shoplakemohawk@gmail.com.

We cannot guarantee that an address can be changed after an order has entered production or fulfillment.

Shop Lake Mohawk generally cannot provide a free replacement or refund for orders that are lost, returned, or undeliverable because an incorrect or incomplete shipping address was provided by the customer.

Lost or Missing Packages

If your tracking information indicates that a shipment may have been lost in transit, or if your order has not arrived within a reasonable period after its estimated delivery date, please contact us at shoplakemohawk@gmail.com.

Please include your order number and any relevant tracking information.

We will review the situation and work with the applicable fulfillment provider or shipping carrier when appropriate.

If an order is confirmed to have been lost due to a fulfillment or carrier issue, we will determine an appropriate replacement or refund in accordance with our Refund Policy and applicable law.

Delayed Shipments

Occasional production or carrier delays may occur.

If we become aware of a significant delay affecting your order, we may contact you using the email address provided at checkout.

Nothing in this Shipping Policy limits any cancellation, refund, or other rights that may apply under applicable consumer-protection law.

Damaged or Incorrect Orders

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, please refer to our Refund Policy and contact us within the applicable reporting period.