Refund policy

 

Because many Shop Lake Mohawk products are made to order specifically for each purchase, we generally do not accept returns or exchanges for buyer's remorse, change of mind, or an incorrect size selected by the customer.

Please review product descriptions and size guides carefully before placing your order.

Damaged, Defective, or Incorrect Items

If your item arrives damaged, defective, misprinted, or materially different from what you ordered, please contact us within 30 days of delivery.

Eligible issues may include:

  • damaged or defective merchandise

  • printing or manufacturing defects

  • significant printing errors

  • receipt of the wrong product, size, color, or design due to a fulfillment error

Please email shoplakemohawk@gmail.com with:

  • your order number

  • a brief description of the issue

  • clear photos showing the problem

If we confirm that your item is eligible, we will arrange an appropriate replacement or refund at no additional cost to you.

In most cases involving a damaged, defective, or incorrect made-to-order product, you will not be required to return the original item.

Size Selection and Change of Mind

We generally cannot provide a refund or exchange when:

  • the customer ordered the wrong size

  • the customer selected the wrong color or product

  • the item fits differently than expected but matches the size and product ordered

  • the customer changes their mind after the order has entered production

Because sizing may vary between garments, we strongly recommend reviewing the size guide provided on each individual product page before ordering.

Color and Appearance

Product colors may appear slightly different depending on your screen, display settings, photography, printing process, fabric, and other manufacturing factors.

Minor variations in color, placement, or appearance that are normal to the production process are not considered defects.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

We generally cannot provide a refund or free replacement when an order is lost, returned, or undeliverable because an incorrect or incomplete shipping address was provided by the customer.

If you notice an address error, contact us as quickly as possible. We cannot guarantee that an address can be changed once an order has entered production or fulfillment.

Lost or Missing Shipments

If tracking indicates that an order has been lost in transit or if an order has not arrived within a reasonable period after its expected delivery date, please contact us at shoplakemohawk@gmail.com so we can investigate the shipment.

Orders containing multiple products may arrive in separate packages because Shop Lake Mohawk works with multiple production and fulfillment providers.

Refunds

Approved refunds will generally be issued to the original payment method.

Processing time after a refund is issued may vary depending on your bank or payment provider.

Questions

If you have a problem with an order, please contact us before assuming that it is ineligible. We want to review legitimate fulfillment or product-quality issues and make them right.

Nothing in this Refund Policy limits any rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.

Shop Lake Mohawk LLC
shoplakemohawk@gmail.com